We provide free migration or transfer services from another host for a limited number of cPanel accounts. Transferring your account to us can be an easy process with zero downtime if done properly. To do so you only need a little preparation and allow for about 3-4 days overlap between the two hosts. Your primary concern is having control of your domain names. This is paramount as you will need to be able to change the nameservers for the domain name.

Summary:

1. Purchase a new reseller hosting account with us.

2. With your login information for your new account with us upload your web content to the new server and configure any email addresses you use/need via IP address.

3. Once the new server is tested and functions as needed via IP address, log in to your domain name registrar interface and update the DNS nameservers to (ns1..com & ns2..com)

3. a. (optional) If you use a high traffic, database driven site, it is wise to setup remote access to the database on your old web hosting server during the DNS propagation process. This ensures that your database stays in sync and up to date all on one server.

4. Continue to check email on both the old and new hosting servers via IP address to ensure that no communications are lost during the DNS propagation.

5. After about 72 hours DNS propagation should be complete and if all testing shows your new account is fully functional you can close the old account.

5. a. (optional) If you chose to use remote access listed in step 3a you will need to shutdown your site using a temporary webpage or to let your users know there is some work in progross for a moment. Transfer your database from the old server, set your connection script to use the "local” database, and turnjaguar your site back on.

Following the above steps will prevent any downtime for your site and allow you to ensure that neither emails nor database updates are lost in the transfer process.

Private nameservers are where your domain points to our nameservers so that your customers do not see our domain name on your account. If you do not set up private nameservers someone does a nameserver lookup on your domain it will show ns1..com and ns2..com

Once you set up private nameservers when someone does a nameserver lookup on your domain it will show ns1.yourdomain.com and ns2.yourdomain.com which will mask that you are using our services. Your clients can also use ns1.yourdomain.com and ns2.yourdomain.com instead of the default nameservers.

Depending on what registar you used for your domain name you may be able to set up your private nameservers on your own or you may have to contact your registrar to have them set up for you.

If you need any assistance setting up your private nameservers please submit a support ticket and include which domain registar you are using and we will help you get them set up.